KJFB Privacy Policy — Your Data, Our Responsibility

Thank you for trusting KJFB. This Privacy Policy ("Policy") has been established by the entity operating the KJFB platform and applies to all users of our website and mobile application.

We believe privacy is a fundamental right. KJFB's Privacy Policy has been built on complete transparency — no complex legal jargon, just plain and simple English. We want you to know exactly what we do with your data.

By using the KJFB platform, you are considered to have accepted this Privacy Policy. If you have any objections, please contact us before continuing to use the platform.

KJFB collects information in several ways. The details are outlined below:

Information Provided Directly:

• At the time of registration: Full name, mobile number, date of birth, and password.
• KYC Verification: National ID number, passport or driving licence details, and a selfie.
• Payments: Mobile banking numbers (Mobile Pay, Nagad, Rocket), bank account details.
• Support: Details of your inquiries, complaints, and conversations.

Automatically Collected Information:

KJFB uses your data for specific, lawful purposes. Each purpose is outlined clearly below:

Service delivery & operations:

• To create and manage your account.
• To process deposit, withdrawal, and betting transactions.
• To apply bonuses and promotions correctly.
• To provide customer support and resolve disputes.

Security & fraud prevention:

• To detect unauthorized access and fraudulent activity.
• To conduct KYC verification for anti-money laundering compliance.
• To prevent multi-accounting and bonus abuse.

Service Improvement:

• To analyze and improve platform performance.
• To personalize the experience based on user preferences.
• To plan new features and services.

Contact:

• To send important account updates and security alerts.
• To notify you of promotional offers (where you have given your consent).
• To notify you of changes to this Privacy Policy or our terms.

KJFB stores your data on secure servers. All information is protected using industry-standard encryption.

Retention Period:

• Account information: Minimum 5 years after account closure (as required by law).
• Transaction History: 7 years (in compliance with financial regulations).
• Cookie Data: Session cookies expire immediately; persistent cookies last up to 1 year.
• Support conversations: 2 years after resolution.
• KYC Documents: 5 years after account closure.

Once the designated retention period ends, data is securely deleted or anonymized. Data may be retained longer if required by legal obligation.

KJFB shares your data with third parties only in limited, specific circumstances. It is never sold.

Data is shared when:

• Payment Processors: Used solely to process transactions with Mobile Pay, Nagad, Rocket, or your bank.
• KYC provider: With authorized agencies for identity verification.
• Legal Authorities: With government agencies when required by court order or official investigation.
• Technology partners: With cloud and hosting providers for platform operations (they are not permitted to use the data for their own purposes).

KJFB's website and app use cookies and similar tracking technologies. Cookies are small data files stored on your device.

Cookie types & purposes:

Cookies can be disabled through your browser settings. However, turning off certain essential cookies may affect the functionality of some platform features.

As a KJFB user, you have the right to control your own data. All your rights are outlined below:

• Right to access: You can request to know what personal information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to erasure: You can request deletion of your data after account closure (beyond what is required by law).
• Right to restrict processing: You can request that we stop using your data for a specific purpose.
• Right to Data Portability: You can request a copy of your data in a commonly used format.
• Right to Opt Out of Marketing: You can opt out of promotional messages at any time.

To exercise any of your rights, email us at support@kjfb.app. We'll respond within 30 days.

KJFB's services are strictly for users aged 18 and above. We do not knowingly collect any information from minors.

If we are notified that a minor has created an account, we will immediately close that account and delete all associated data.

KJFB has adopted the highest technical and organisational measures to protect your data.

Technical Protection:

• SSL/TLS encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & DDoS protection: Server-level intrusion prevention.
• Encrypted database: Payment and identity information is stored in encrypted form.
• Regular Security Audits: Regular audits conducted by third-party security experts.

Institutional protection:

• Restricted staff access — only authorized personnel can view your information.
• Staff privacy training and confidentiality agreements.
• Users notified within 72 hours in the event of a data breach.

Please note that no method of transmission over the internet is 100% secure. Always use a strong password and never share it with anyone.

KJFB may update this Privacy Policy as needed. In the event of any changes, the following measures will be taken:

• Updated policies will be published on this page along with the revision date.
• For significant changes, a notification will be sent to your registered mobile number or email address.
• At least 7 days' notice will be given before any changes take effect.

Continued use of the platform after any changes will be considered acceptance of the updated policy.

For any questions, concerns, or requests regarding this Privacy Policy, don't hesitate to get in touch:

• Email: support@kjfb.app
• Live Chat: Available 24/7 within the platform.
• Help Center: Help Center page See.

We typically respond within 48 hours. For urgent security matters, please reach us via live chat.