From opening an account to payments, bonuses, and games — you'll find plain, easy-to-follow help on everything right here. Our support team is always by your side.
Choose the category below that best describes your issue
After joining KJFB, it's natural to have questions. How do I deposit? When will I get my bonus? How do I withdraw my winnings? Without the right information, the experience can quickly become frustrating. That's exactly why this Help Center was created — to give you clear, straightforward answers to all your questions.
On many platforms, getting support means waiting hours, writing in English, and sometimes never receiving a reply at all. KJFB's Help Center is different. On live chat, a Bangla-speaking support agent typically responds within three minutes.
Forgetting your password is the most common issue. On the login page, click "Forgot Password" and request an OTP to your registered phone number to set a new one. If your phone number has also changed, you'll need to recover your account through support by providing your KYC details.
Multiple failed login attempts will temporarily lock your account — this is a security measure. It will unlock automatically after 30 minutes, or you can contact support for an immediate fix.
Members often have plenty of questions about KJFB's bonus system. The welcome bonus is automatically applied to your first deposit after registration. To withdraw bonus winnings, you'll need to wager a set amount — this is known as the wagering requirement. Typically, once you've placed bets totalling 20–30 times the bonus amount, any winnings from that bonus become withdrawable.
The daily cashback bonus is credited to your account every morning as 10% of the previous day's net losses. It comes with a lower wagering requirement, making it relatively straightforward to use.
KJFB is most commonly used on mobile, so knowing how to troubleshoot mobile issues is essential. If pages load slowly, clear your browser cache and make sure your browser is up to date. If live games won't run, check your internet connection — Live Casino requires a solid 4G or Wi-Fi signal.
If a game cuts out mid-session, there's nothing to worry about. KJFB's system is built to keep your stake safe even if the game disconnects. Once you reconnect, the game resumes exactly where it left off.
If you can't find the answer here, our support team is always ready to help
KJFB believes gaming should be fun, not stressful. If you feel that gaming is affecting your daily life, make use of our responsible gaming tools. Deposit limits, cooling-off periods, and self-exclusion are all available free of charge.